Billing & Cancellation Policy

1. Recurring Subscriptions

Paid VALOREM plans are intended to be recurring monthly subscriptions unless checkout expressly states otherwise. By subscribing, you authorize SEB Ventures, Inc. and its payment processor to charge the payment method on file at the disclosed recurring price, plus applicable taxes, until you cancel or the subscription otherwise ends.

2. Clear Checkout Terms

Before charging you, checkout will display the plan, price, billing frequency, and material recurring-payment terms. Your purchase should not be completed unless you affirmatively submit the payment and agree to the applicable Terms and policies.

3. Upgrades

Unless checkout states otherwise, an upgrade to a higher paid plan takes effect after successful payment confirmation. Upgrading does not reset usage already consumed during the current usage period. Your remaining allowance is recalculated under the new plan using usage already recorded for that period.

4. Downgrades

Unless otherwise required by law or stated at checkout, a downgrade from one paid plan to a lower plan takes effect at the end of the current paid billing period. You keep the higher plan’s access until that period ends.

5. Cancellation

You may cancel a paid subscription without needing to call us. Cancellation is intended to be available through your account/billing portal once commercial billing is live. If the portal is unavailable, contact support@usevalorem.com.

Unless otherwise required by law, cancellation stops future renewals but does not terminate already-paid access immediately. Paid access generally continues until the end of the current billing period, after which the account returns to the applicable free state.

6. Usage Allowances and Rollover

Each plan may include separate allowances for analyses, Market Refreshes, history, or other features. The limits displayed in your account are authoritative for your current plan.

Unused monthly analyses and Market Refreshes do not roll over unless we expressly state otherwise. A Market Refresh uses its separate Refresh allowance and does not consume a standard analysis allowance.

7. Clarifications, New Research, and Technical Failures

A clarification or edit that safely reuses existing research does not consume another analysis. If a material change genuinely requires a new research request, that new research may consume an additional analysis as shown by the usage meter.

Retries caused by technical failure, duplicate processing, reconnects, or other non-user-success events are not intended to consume additional customer allowance. A valid completed Research More / insufficient-evidence outcome may count as an analysis because research was performed even though no supported price was produced.

8. Payment Failures

If a payment fails, we or our payment processor may retry the charge and notify you. We may temporarily maintain paid access during a reasonable retry or recovery period. If the subscription ultimately becomes unpaid, canceled, or terminated, the account may return to a lower or free plan. Historical data is not automatically deleted solely because a payment fails.

9. Refunds

Except where required by law, subscription charges are generally non-refundable after the applicable paid period begins. We may issue refunds or credits in our discretion for verified billing errors, duplicate charges, material service failures, or other circumstances we consider appropriate.

To request review of a charge, contact support@usevalorem.com promptly with the account email, charge date, and reason for the request. Do not send full payment-card numbers by email.

10. Taxes and Processor Fees

Prices may exclude sales, use, value-added, or similar taxes unless stated otherwise. Applicable taxes may be added at checkout. Payment processors may apply their own card-network, currency-conversion, or banking terms.

11. Price and Plan Changes

We may change prices, limits, or paid-plan features prospectively. Material changes to an existing recurring subscription will be communicated as required by applicable law before the change takes effect. Your active subscription will be governed by the price and plan state actually associated with that subscription unless law or a disclosed change provides otherwise.

12. Billing Questions

Email support@usevalorem.com with the subject “Billing Support.”